Shipping Policy

This Shipping Policy outlines all terms, conditions, processes, and important information governing the delivery of all products ordered through our website. It applies to every customer, every order, and every shipping destination around the world, establishing clear expectations for order processing timelines, delivery estimates, shipping fees, customs responsibilities, delivery handling, address accuracy requirements, delivery exceptions, lost or damaged shipments, order modifications, and related customer rights and obligations. By placing an order on our website, you acknowledge that you have read, understood, and agree to all provisions contained within this Shipping Policy, alongside our Terms of Purchase and Terms of Use. We encourage all customers to review this document fully before completing checkout, as it contains critical details that impact your shopping and delivery experience.

Our core shipping commitment is straightforward: all orders qualify for global free shipping. There are no shipping charges added to your purchase at checkout, and we absorb all applicable customs duties, import taxes, brokerage fees, and any other cross-border administrative charges required for international shipment clearance. Under no circumstances will our customers receive unexpected invoices or additional tax demands from customs authorities for items purchased from our store. This approach removes one of the most common pain points for international furniture shoppers, eliminating surprise costs that often appear after a package departs the warehouse. All pricing displayed on our product pages and during checkout is final in United States Dollars, the single currency used for all transactions on our platform. The price you see is the total amount you will pay, with no hidden shipping, tax, or handling fees appended at any stage of the purchase process.

Order processing begins immediately after we receive and verify your payment. Our standard processing window is one to three business days. Business days exclude weekends and official public holidays. During this processing period, our warehouse team verifies your order details, confirms product availability, performs quality inspection on your selected items, prepares packaging suitable for furniture and home goods, generates shipping documentation, and hands the package over to our contracted global logistics partners. This one-to-three-day processing timeline is an estimate, and in rare situations such as high seasonal order volume, temporary supply chain disruptions, or quality hold inspections, processing may extend slightly. Whenever a delay beyond our standard window is identified for your order, our customer support team will attempt to notify you via the contact information you submitted during checkout. Notification does not constitute a binding guarantee, as there may be unforeseen logistics events outside of our direct control.

Once your package leaves our warehouse, the estimated transit time to most global destinations falls between six and twelve business days. This delivery estimate is a projection provided by our logistics carriers and is not a legally binding guaranteed delivery date. Many factors can impact transit duration once the shipment is in motion, including regional customs inspection schedules, local carrier operational delays, weather events, temporary transportation network disruptions, regional public holidays, and capacity fluctuations within global shipping networks. While we work closely with trusted logistics providers to minimize hold-ups, we cannot take responsibility for delays introduced by third-party carriers or government customs agencies after the shipment departs our facility. We will provide tracking information to you once your order ships, allowing you to monitor the movement of your package through the delivery network. Tracking updates are supplied by the carrier and may experience intermittent gaps where scan events are not recorded promptly.

It is the customer’s responsibility to enter a complete, accurate, and deliverable shipping address during checkout. Please verify street name, building number, apartment or unit identifier, postal code, city, region, and country information carefully before submitting your order. If you provide an incomplete, misspelled, outdated, or otherwise undeliverable address, the shipment may be returned to our warehouse, rerouted, or abandoned by the carrier. In cases where a shipment is returned to us due to address errors supplied by the customer, we reserve the right to charge restocking fees and secondary return handling fees, and any reshipment of the goods will require the customer to cover the associated logistics costs. We are not liable for packages delivered to the address provided at checkout, even if the address was entered incorrectly by the buyer. If you discover an address mistake after placing your order, you must contact our customer service team immediately through our Contact page to request a modification. Address changes can only be completed before the order enters the shipping process; once the package has been dispatched, address updates are not guaranteed and often cannot be performed by the logistics carrier.

Delivery receipt procedures vary by location and carrier rules. Many shipments will be delivered to your door without requiring an in-person signature. Some carriers may leave the package at your residence, porch, lobby, building mailroom, or other secure drop-off location at their discretion if no one is available to receive the parcel. In select regions, signature confirmation may be required for larger furniture items. If a delivery attempt is made and no recipient is present, the carrier typically leaves a delivery notice with instructions for rescheduling delivery or package pickup at a local carrier facility. Customers are responsible for retrieving packages according to carrier instructions. If a shipment remains unclaimed after repeated delivery attempts, the carrier may return the merchandise to our warehouse. Unclaimed returned shipments will be processed under our Refund Policy, and applicable restocking and handling charges may apply. We strongly recommend customers monitor tracking information and arrange to receive shipments when possible, especially for large furniture pieces.

Damaged in transit and lost shipment protocols are designed to protect our customers. If your package arrives with visible external damage, broken components, missing parts, or defects caused during shipping, please document the condition with clear photographs before opening or fully unpacking the item. Contact our support team via the Contact page promptly to initiate a damage claim. Our team will review your photos and order details, then determine the appropriate resolution, which may include replacement parts, partial refund, full refund, or replacement shipment, depending on the severity of the damage. Claims for shipping damage must be submitted within a reasonable timeframe after delivery. For packages marked as delivered by the carrier but never received by the customer, we will open a carrier investigation. Lost package investigations can take multiple business days to complete, as our logistics partner must audit tracking records and delivery proof. We cannot issue refunds or replacements for missing packages until the carrier concludes their investigation and confirms the package is officially lost. If the carrier confirms loss, we will arrange remedy in accordance with our policies.

Certain restrictions apply to shipping destinations. While we offer free global shipping, there are a small number of territories subject to carrier embargoes, import restrictions, or trade regulations that prevent us from delivering goods. Our website will automatically filter unavailable locations during checkout, but regulatory status can change without advance notice. If an order cannot be shipped to your selected destination due to legal restrictions, we will notify you and cancel the order with a full refund. Some large or oversized furniture items may have additional dimensional limitations in certain regions, and in rare cases we may need to split an order into multiple separate shipments. When an order is split, all packages still remain covered under our free shipping promise, and no extra fees will be charged to you. Each parcel will receive its own tracking number, which will be shared with you as each segment of the shipment departs.

We reserve the right to update, adjust, or modify this Shipping Policy at any time. Changes will become effective once the revised version is published on our website. Material updates to policy terms will be posted on this page, and it remains the responsibility of website users to review this document periodically for revisions. Continued use of our website and submission of orders after policy updates constitute acceptance of the revised Shipping Policy. This policy is governed by applicable United States commercial law, and any disputes arising from shipping matters will be resolved under the frameworks outlined within our Terms of Purchase. If you have any questions about shipping timelines, customs clearance, tracking, delivery requirements, or any provision within this document, please reach out to our customer support team through our Contact page before placing your order. Our team is ready to clarify details and help you understand how shipping will work for your specific purchase.