Privacy Policy

This Privacy Policy describes how we collect, use, store, share, protect, and manage personal information gathered from visitors and customers who access our website, browse our product catalog, create accounts, place orders, sign up for newsletters, submit customer support inquiries, or otherwise interact with our digital platform. This policy explains your privacy rights under United States privacy regulations including the California Consumer Privacy Act, California Online Privacy Protection Act, and other applicable federal and state privacy statutes. It also addresses data handling practices for international visitors, in consideration of global data protection frameworks. By visiting our website, creating an account, submitting personal details, or completing a purchase, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices outlined here, please discontinue use of our website immediately.

The types of personal information we collect fall into several distinct categories. First, information you actively and voluntarily submit to us. This includes your full legal name, email address, physical shipping address, billing address, phone number, payment details, order notes, and any messages you send to our customer service team via our Contact page. When you register for an account, subscribe to email newsletters, participate in surveys, or submit design consultation requests, you may provide additional personal preferences such as interior style interests, furniture category preferences, and space planning details. Payment card numbers, bank account information, and payment credentials are never stored directly on our servers. All payment transactions are processed securely through third-party PCI DSS compliant payment processors, and we only retain transaction reference identifiers, order totals, billing region information, and payment status records for accounting and order management purposes.

Second, passive data is automatically collected when you browse our website. This includes your device type, operating system, web browser software, browser language settings, internet protocol address, approximate geographic location derived from IP data, website entry and exit pages, page view timestamps, click tracking behavior, search queries entered on our site, session duration, referral source information, and cookie identifiers. We use cookies, web beacons, pixel tags, and similar tracking technologies to gather this passive browsing data. Cookies are small text files stored on your device when you visit web pages. These tools help us remember your preferences, maintain your shopping cart contents, analyze website traffic patterns, optimize page performance, test new website features, and deliver personalized product recommendations. You have the ability to adjust your browser settings to reject cookies, delete existing cookies, or notify you when cookies are being placed on your device. Please note that disabling cookies may impair some website functions, such as maintaining your shopping cart or keeping you logged into your account.

We use collected personal information for defined, legitimate business purposes. We use your contact and address information to process your orders, arrange product shipment, send tracking updates, confirm purchase details, communicate about returns, refunds, warranty claims, and respond to customer support messages. Browsing and preference data help us analyze website performance, identify technical bugs, improve page navigation, refine product assortment, optimize user experience, and test new site features. We may use your email address to send transactional messages related to your active orders, return status updates, and important account notifications. If you opt into our newsletter program, we will also send periodic marketing emails containing new product announcements, sale event notices, design inspiration content, and exclusive offers. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link located at the bottom of every promotional email; unsubscribing does not affect transactional emails about your active orders.

We share personal information only in limited circumstances and only with trusted third parties necessary to operate our business. Our service providers include payment processors, global logistics and shipping carriers, warehouse fulfillment partners, website hosting providers, cybersecurity vendors, email delivery platforms, customer support software providers, analytics companies, and fraud prevention services. These third parties are contractually prohibited from using your personal data for any purpose outside of the services they perform on our behalf. They are required to maintain appropriate data security safeguards to protect your information. We will disclose your personal data if required by law, court order, government subpoena, or regulatory request. We may also release information when necessary to protect our legal rights, defend against claims, enforce our Terms of Use, investigate fraud, prevent harm to our business, customers, or the general public. In the event of a business merger, acquisition, asset sale, or company restructuring, customer data may transfer as part of the business assets, and affected users will receive notification before personal information becomes subject to a different privacy policy.

We do not sell your personal information to third-party advertisers, marketing agencies, or data brokers for commercial resale purposes. Under California privacy law, California residents have the right to submit a request to know what personal data we hold about them, request deletion of personal data, and opt out of any sale of personal data. Since we do not sell personal data, the opt-out of sale right does not apply to our operations. To submit a data access or deletion request, you may contact us through our Contact page. We will verify your identity before processing privacy requests to protect your information from unauthorized access. We reserve up to the legally permitted timeframe to respond to verified consumer privacy requests.

We maintain reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, theft, or destruction. Our website uses industry-standard encryption protocols for data transmission. Our internal systems are protected by firewalls, access control restrictions, regular security scanning, and routine software updates. Access to personal customer data is limited only to authorized employees who require access to perform their job duties, such as order processing and customer support. All staff with access to personal information receive privacy and data security training. No method of internet transmission or electronic data storage can be guaranteed to be 100% secure, and we cannot eliminate all inherent cybersecurity risks. If a data breach occurs that compromises your personal information, we will follow applicable legal notification requirements to inform affected individuals and regulatory authorities as required by law.

Children’s privacy is protected on our website. Our services are intended for use by adults aged eighteen years or older. We do not knowingly collect personal identifiable information from children under the age of eighteen. If you become aware that a child has submitted personal data to us without parental consent, please contact us immediately through our Contact page, and we will delete that information from our systems promptly.

Third-party links may appear on our website, including links to design inspiration resources, product care guides, partner websites, and social media platforms. This Privacy Policy applies exclusively to data collected on our website. External websites that you visit by clicking outbound links have their own separate privacy policies, and we are not responsible for the data handling practices of those third-party sites. We encourage you to review the privacy policy of any external website before submitting personal information there.

We retain personal data only for as long as necessary to fulfill the purposes for which the information was collected. Order records, transaction history, shipping documentation, and customer support communications are preserved for accounting, tax compliance, warranty administration, dispute resolution, and legal record retention requirements. Marketing contact information is retained until you opt out of promotional communications. When data is no longer needed, we securely delete or anonymize the information in accordance with our data retention schedule. We may keep anonymized aggregate analytics data indefinitely; anonymized data cannot be linked back to any identifiable individual.

We reserve the right to revise this Privacy Policy from time to time. Any updates will be published on this page, and the revised policy becomes effective upon posting. Material changes to our data practices will be clearly highlighted on this page. It is your responsibility to review this Privacy Policy periodically for updates. Your continued use of our website after revisions are published constitutes acceptance of the updated policy. If you have any questions, concerns, or requests related to your personal data and this Privacy Policy, you can reach our team via our Contact page.