Refund Policy

This Refund Policy defines all rules, eligibility criteria, procedures, timeframes, exclusions, and remedies for returns and refunds on products purchased through our website. This policy applies to all customers, all product categories, and all orders placed on our platform, complementing our Shipping Policy, Terms of Purchase, and Customer Service Policy. By completing an order on our website, you affirm that you have read, understood, and accept all terms contained within this Refund Policy. We advise all customers to carefully review these terms prior to purchase, to fully understand your rights and obligations should you need to initiate a return or refund request. Our goal is to create a fair, transparent return process that respects customer satisfaction while maintaining reasonable operational standards for our business.

We offer a sixty-day return window for most physical products sold on our site. The sixty-day period begins counting from the date that your shipment is marked as delivered by our logistics carrier. Within this sixty-day window, you may submit a request to return your merchandise for a refund, subject to the condition requirements and exclusions laid out in this policy. All return requests must be formally submitted through our designated customer support channel on our Contact page. Requests sent after the sixty-day window expires will not be eligible for return or refund consideration, unless a product defect covered under our warranty terms applies, which will be handled separately from standard return procedures. The sixty-day return window is a firm deadline calculated based on carrier delivery confirmation, regardless of when you open, inspect, or begin using the item. We recommend inspecting your furniture and accessories promptly after delivery so any concerns can be addressed while your return eligibility remains active.

To qualify for a full refund via return, items must be returned in good, resalable condition. The merchandise must be unused, free of scratches, stains, tears, cuts, permanent marks, pet damage, water damage, smoke odor, heavy dirt, structural alteration, or modifications of any kind. All original packaging materials, protective wrapping, foam inserts, instruction manuals, hardware kits, tools, accessories, tags, and included components must be returned together with the main product. Missing pieces, damaged packaging that renders the product unsellable, or signs of heavy use will result in rejection of your return request, or partial refund reduction to account for loss of product value. When returning large furniture pieces, you are responsible for securely repackaging the item to prevent damage during transit back to our warehouse. If the product arrives at our return facility damaged due to insufficient packaging on your part, we will assess the level of damage and adjust your refund amount accordingly, or deny the return entirely.

Once we receive and inspect your returned goods at our warehouse, our team will validate the condition of the product and confirm compliance with our return requirements. After inspection approval, refunds will be processed within five to ten business days. The refund will be issued back to the original payment method used to place your order. Please note that processing timelines for funds to appear in your bank account, credit card statement, or digital payment wallet depend on the internal processing speed of your payment provider. We have no control over delays introduced by banks or card issuers after we release the refund. The five-to-ten-day window describes our internal processing timeline after successful inspection, and it does not guarantee immediate posting of funds to your account. If your refund is approved but you do not see the funds after our processing window completes, please contact your payment service provider to inquire about pending transfers.

There are specific categories of goods that are excluded from standard sixty-day return eligibility. Custom-made, personalized, built-to-order furniture pieces manufactured to unique specifications requested by the customer are non-returnable unless the item arrives with manufacturing defects or shipping damage. Final sale items marked clearly on product pages cannot be returned for refund. Digital products, downloadable content, gift cards, and service bookings are also excluded from return and refund rights. If you receive a product that suffers from manufacturing defects, missing components, or damage during shipping, these issues are handled outside the standard return workflow, under our warranty and shipping damage claim procedures. In those scenarios, you may qualify for replacement parts, replacement product, or full refund without needing to return the damaged item, at our discretion. We will evaluate each damaged or defective product case individually based on photographic evidence and supporting information you provide.

Return shipping arrangements are managed as follows. When your return request is approved, our customer support team will provide you with guidance for sending merchandise back to our designated return warehouse. You are responsible for covering the cost of return shipping to send items back to us. The original shipping fees that we covered for your delivery are not deducted from your refund amount for valid eligible returns. However, if the returned product arrives damaged, incomplete, or in unsellable condition, we reserve the right to subtract restocking fees, repair costs, or loss-of-value charges from your refund total. We strongly suggest purchasing shipping insurance for high-value furniture returns, as you bear risk for loss or damage that occurs while the item is in transit back to our warehouse. Keep tracking numbers and shipping receipts for your return shipment, as proof of return delivery may be required if package tracking information is lost.

Order cancellation rules apply before shipment. You may cancel your order and receive a full refund if the cancellation request is submitted before your order enters the warehouse fulfillment and shipping process. Once your package has been handed over to the logistics carrier for delivery, cancellation is no longer possible, and you will need to wait until the package arrives and then submit a return request under our sixty-day return policy. If you refuse delivery of a package at the time of arrival, the shipment will be returned to our warehouse. Once the returned package is received and inspected, we will process your refund, but we reserve the right to deduct return shipping and handling charges from the refund amount for refused deliveries. Refusing delivery is not a guaranteed method to avoid return costs, and we encourage customers to communicate with our support team through the Contact page to explore options before refusing a shipment.

We handle partial returns for orders containing multiple items. If you purchased several products in one order and only wish to return some of them, you may submit a partial return request within the sixty-day window. Refunds will be calculated based on the price of the returned items. The free shipping benefit for your original order remains intact, and we will not subtract the original delivery cost for partial returns of eligible goods. If multiple items are returned but some items are damaged or missing components, only the eligible items will be refunded, and non-eligible products will be sent back to you at your cost or discarded upon your written instruction.

We reserve the right to modify this Refund Policy at any time. Updates will be published directly on this page of our website, and revised terms take effect upon posting. It is your responsibility to review this policy periodically for changes. Continuing to use our website and submitting orders after policy updates means you accept the revised Refund Policy. This policy is subject to applicable United States consumer protection regulations, including guidelines published by the Federal Trade Commission governing online retail return disclosures. If any clause of this policy is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full legal force. Any questions about returns, refund eligibility, return submission steps, or policy details can be directed to our customer support team through our Contact page. Our team is ready to walk you through the return process and clarify any section of this policy before or after you place your purchase.